FREQUENTLY ASKED QUESTIONS

Your Questions, Answered!

How do I place my order?

  • Browse Products: Explore our wide range of products, select the items you want, choose the quantity, and click ‘Add to Cart’. You can add multiple items to your cart.

  • View Cart: Once in your cart, you can either continue shopping or proceed to checkout.

  • Sign In or Guest Checkout: You can log into your Native Foodies account for a personalized experience, or proceed as a guest.

  • Checkout: When ready, proceed to checkout, enter your shipping details, choose your preferred payment method, and confirm your order.

How will I receive my Order?

We will deliver your order to the shipping address you provide, partnering with trusted courier services to ensure reliable doorstep delivery. Your items will arrive in securely sealed packages, safeguarding their quality and ensuring they reach you in perfect condition.

Are there any hidden charges?

There are no hidden charges—any sales tax is covered by Nativefoodies.com. You only pay the total displayed in your order summary.

How will I get confirmation that my Order is placed successfully?

  • After placing your order, you'll receive a confirmation email with all your order details. Once your order is dispatched, we'll notify you via email and whatsapp. If there are any unexpected delays, we'll make sure to update you.

  • If you have any concerns or need further assistance, don't hesitate to write to us at support@nativefoodies.com. We're here to help.

What if my payment was deducted but the order wasn't successful?

  • Start by checking your bank or credit / Debit card account to confirm if the amount was debited. In most cases, if a payment fails but your account is charged, the bank will reverse the transaction within 7 business days.

  • If you're still facing issues, feel free to reach out to us at support@nativefoodies.com, and we'll gladly assist you.

How do I cancel my order?

For order cancellations and refunds, please contact our Customer Care team at support@nativefoodies.com at least 5 hours before the cut-off time. If your order has already been shipped, we regret that we won’t be able to cancel it.

If you’d like to make changes to your order, feel free to reach out to us at support@nativefoodies.com. Our Customer Care representatives will assist you with personalized solutions wherever possible.

What is the delivery time period?

  • Tamil Nadu: Orders are delivered within 2 – 4 working days .
  • Other Indian States: Orders are delivered in 5 – 9 working days.

Note: Delivery times may vary depending on the shipping address. In case there is no service in your area, you may need to pick up the order from a local hub. The courier will contact you if this applies.