Frequently Asked Questions (FAQ)

Find quick answers about our traditional products, shipping, payments, and support. At Native Foodies, we’re here to help you enjoy a smooth and satisfying shopping experience.

1. What is Native Foodies?

Native Foodies is an online store that brings you traditional and healthy products inspired by our grandparents’ recipes. We offer a wide range of sweets, snacks, natural hair oils, and healthy foods made using age-old methods and pure ingredients.

2. Where are your products made?

Our products are made in Tamil Nadu by skilled artisans who specialize in preparing authentic traditional foods passed down through generations.

3. How can I place an order?

You can easily place an order through our website:

  1. Browse your favorite products.

  2. Add them to your cart.

  3. Proceed to checkout and complete the payment.
    Once the order is confirmed, we’ll start preparing and shipping it.

4. Do you offer doorstep delivery?

Yes, we provide doorstep delivery across India and international shipping.

  • Tamil Nadu: 24–48 hours

  • Other Indian states: 3–4 working days

  • International: 5–7 business days
    Delivery time may vary depending on the location and courier service.

5. How are the products packed?

All products are packed hygienically in food-grade packaging to preserve freshness, aroma, and taste during transit.

 

6. What payment methods do you accept?

We accept major payment methods including UPI, credit/debit cards, net banking, and wallet payments. Cash on Delivery (COD) may be available for select locations.

7. How do I track my order?

Once your order is shipped, you will receive an email or WhatsApp update with a tracking link and courier details.

8. What is your return or refund policy?

We take great care in preparing and packing your order.

  • Returns are accepted only for damaged or wrong items.

  • You must inform us within 24 hours of delivery with photos.
    Once verified, we’ll issue a replacement or refund as per our policy.

9. Do your hair oils suit all hair types?

Yes. Our traditional herbal hair oil is suitable for all hair types. It helps reduce hair fall, dandruff, and promotes thick, strong hair naturally.

10. How can I contact Native Foodies?

You can reach us through:
📞 Phone / WhatsApp: [Your contact number]
📧 Email: support@nativefoodies.com
Or fill out the Contact Form on our website — our team will get back to you shortly.